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Access control

Manage access to game servers using groups. For example, restrict access to VIP-only servers or RP communities.
Customize the rules, settings, and requirements for each group.

Go to Access control >

Admin tools - Access control - overview

Access groups​

In the Access Control section, you can create groups to manage access to game servers.

Access groups can be used for purposes such as:

  • Rule-gated servers
  • VIP-only servers
  • RP communities
  • Invite-only servers

There is no limit to the number of groups you can create. For example, you can have a "VIP-only" group alongside a group that acts as a rule gate.

If your community has clusters with different rules, you can create a group per cluster and assign each a different Rule gate.

Create group​

Click + Add group in the top-right corner of the Access control overview page.

Create group 1

Enter a name for the group and click Create.

Create group 2

Group matching priority​

The order of groups in the Access control overview determines their priority.
It's recommended to place Members only groups at the top.

If multiple groups are configured, GSA will check them in order. The first group that matches a player is used.
If no group matches, the default policy is applied.

Sorting

Archive group​

Click the Archive button under the dropdown menu to archive a group.
Archived groups are hidden from the Active view but can be found under the Archived tab.

Archive group

Default settings​

The default settings define the fallback policy and kick message.

Click the icon to edit them.

Default settings

Policy​

Two options are available:

  • Everyone can join: Allows anyone (not banned) to join.
  • Members only: Only members of an Access group may join.

This applies to:

  • Servers without a specific Access group
  • Groups using the Use dashboard default policy

Kick message​

Customize the default kick message shown when a player is removed from a server.
If a group has its own message, that message takes precedence.

Kick message

Members​

Players can be added to an Access group manually or automatically via Tasks, Shop packs, Supporter Tiers, Application forms, or Twitch subscriptions.

All players in a group are considered Members.

Search & filters​

Search for players and filter members by membership type or Custom Roles.

Members

Add member​

Click + Add member to add a player manually.

Add member 1

Search for players by name, select one or more, set the membership type and duration, and click Submit.

Add member 2

Edit membership​

To change a member's type or duration, use the Actions dropdown and select Edit.

Edit member 1

Update the details and click Save.

Edit member 2

Delete member​

Use the Actions dropdown and select Delete to remove a player from the group.

info

Removing a player from a group does not remove them from the game server or dashboard — only from the Access group.

Delete member

Bulk actions​

Select multiple members and click Bulk actions to apply changes to all of them at once.

Bulk delete

Membership types​

Trial
Players are automatically added as a trial member when joining a Rule-gated server.
During the trial, they're prompted to accept the rules. If they don't, they're kicked when their trial expires.

Member
Approved players with standard access. Ideal for RP communities or similar setups.

Priority Member
Functions the same as Member for now. May be used for priority queueing later.

Twitch subscribers
Subscribers are automatically added to the group and removed when the sub expires. See Twitch subs for more details.

Membership duration​

Set how long a membership lasts. After the set time, the player is removed from the group.
Set to Never to make it permanent.

Rule gate​

Tired of players ignoring your rules?
Rule gate requires them to accept the rules before continuing.

Rule gate

Rule page​

Choose a page on your Community site that contains your rules.
This page will automatically include an Accept rules button.

Once accepted, the membership type changes from trial to member.

Rule page example

Trial period​

New players are added as trial members when joining a Rule-gated server.
Set a custom trial period per group.

During the trial, players are reminded to visit your website and accept the rules.
You can configure the reminder message using variables:

Variables:

  • %%TIME%% — remaining time in minutes
  • %%WEBSITE_URL%% — your website URL
info

Only applies to servers linked to a Rule-gated group. Other servers are unaffected.

Rule gate message example

Form​

Use Access group forms when players need to apply before joining.

Each group can have its own form and settings.

Form builder​

If you're familiar with Forms, you already know how to use the Form builder.

info

After creating a form, use Create new form page in the form settings to automatically add it to your Community website.

Add form to page

Form settings​

Form settings

Who can submit​

Choose who can submit the form:

  • Everyone
  • Only accounts with characters

Submission limits​

Set how many times a player can submit:

  • Unlimited
  • 1 submission per account

Application handling​

Choose how applications are handled:

  • Manually approve applications
  • Automatic approval

Close date​

Set a date to disable the form.

Form submit message​

Message shown after form submission.

Form requirements​

Require players to meet certain conditions before submitting.
For example, linking their Discord or email address.

Players with an email address receive notifications when their application is approved or rejected.
Customize these messages in Access group settings.

Form requirements

Example​

Form example 1

Form example 2

Applications​

After submission, you can review applications on the Applications tab.
Filter by status or search for players.

Applications

Review applications​

Click Review to open an application.

Review 1

Add a note (included in the email), then click Approve or Reject.

tip

Use Delete to remove invalid submissions. This also lets the player resubmit if restrictions apply.

Review 2

Processed applications​

Reviewed applications are labeled Approved or Rejected.
You can filter by status or search by player.

Processed 1

You can also view who reviewed it and their decision/note.

Processed 2

Resources​

Access groups can be applied to specific game servers or clusters. These are called Resources.

A server/cluster can be linked to multiple groups. The group order determines which one applies first.

Manage Resources in the Settings tab.

Resources

Settings​

Settings

Status​

Enable or disable the group.

Policy​

Controls who can join servers linked to the group:

  • Use dashboard default
  • Everyone can join
  • Members only

Members only
Non-members are kicked immediately.
This requires games that support kick (or similar) commands.

Whitelist​

For supported games, members can be added to the server’s whitelist via RCON (or similar).

If a game doesn't support whitelisting but supports Kick/Ban commands, the feature will still work by kicking non-members.

Existing members​

Changing this setting will update the whitelist for all current members.
This may take time; the setting has a 6-hour cooldown.

Whitelist

Discord role​

Assign a specific Discord role to group members automatically.
Roles are removed when the player leaves the group.

Discord role

Twitch subs​

Automatically add/remove Twitch subscribers from the group.
You can add multiple Twitch channels.

info

Players must link their Twitch account to use this.

Sync​

Click Sync to manually update the subscriber list.
Can only be done once every 30 minutes across the dashboard.

Twitch settings

Kick message​

Customize the message shown when kicking players.

Kick message

Email & Discord reporting​

Set up messages for accepted or rejected applications.
You can also enable Discord reporting for updates in a chosen channel.

Discord reporting Email reporting

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