Reports
An integrated ticket system for issue reporting that supports admin collaboration. Players can report in-game issues or players that break the rules via the Community website or in-game.
Overviewโ
At the Report overview you can see all open
and in-progress
reports. Use the search and filters on the right to narrow down reports.
Assign to meโ
Before processing a ticket, make sure you assign it to yourself. This lets other team members know that you are already working on this ticket.
From the overviewโ
From the report detail pageโ
Someone else already assigned itโ
Shortcut menu iconโ
Your reportsโ
See all reports assigned to you on the Mine
tab. The number indicates how many reports are still in-progress.
Report detailsโ
Each reports pulls all information about the reporter and, if applicable, the reported player. When reporting via the in-game form the exact in-game location is also recorded and posted on the report.
Keep notes per report to share updates with the team.
See game server related stats to spot any issues.
Settingsโ
Log to Discordโ
Post a message in a specific channel when a new report is received.
Types / departmentsโ
Customize the types / departments players can select in the report form. This is useful to separate player reports
from in-game bugs
and such.