Reports
An integrated ticketing system for issue reporting that supports admin collaboration. Players can report in-game problems or rule-breaking players through the Community website or directly in-game.
Overview
The Report overview displays all open and in-progress reports. Use the search and filter options on the right-hand side to narrow down the list.
Assign to Me
Before you begin handling a report, make sure to assign it to yourself. This helps avoid duplication by letting other team members know that you're already working on it.
From the Overview
From the Report Detail Page
If Someone Else Already Claimed It
Shortcut Menu Icon
Use the shortcut menu to quickly access reports assigned to you.
Your Reports
Click the Mine tab to view all reports currently assigned to you. The number next to the tab shows how many are still in progress.
Report Details
Each report provides complete details about the person who submitted it and, if applicable, the player being reported. If the report was submitted through the in-game form, the player’s exact in-game location is also logged.
You can leave notes on the report to share progress and updates with the rest of the team.
View relevant game server statistics to help diagnose any issues related to the report.
Settings
On the settings page you can configure the reporting types and enable Discord reporting.
Go to Settings >
Log to Discord
Automatically post a message in a designated Discord channel when a new report is submitted.
Types / Departments
Customize the report form by defining the types or departments players can choose from. This helps you organize reports by category, such as separating player reports from in-game bugs.
