An integrated ticket system for issue reporting that supports admin collaboration. Players can report in-game issues or players that break the rules via the Community website or in-game.
At the Report overview you can see all
in-progress reports. Use the search and filters on the right to narrow down reports.
Assign to me
Before processing a ticket, make sure you assign it to yourself. This lets other team members know that you are already working on this ticket.
From the overview
From the report detail page
Someone else already assigned it
Shortcut menu icon
See all reports assigned to you on the
Mine tab. The number indicates how many reports are still in-progress.
Each reports pulls all information about the reporter and, if applicable, the reported player. When reporting via the in-game form the exact in-game location is also recorded and posted on the report.
Keep notes per report to share updates with the team.
See game server related stats to spot any issues.
Log to Discord
Post a message in a specific channel when a new report is received.
Types / departments
Customize the types / departments players can select in the report form. This is useful to separate
player reports from
in-game bugs and such.